Frequently asked questions

What is Hide & Shine?

Hide & Shine is a trusted brand offering high-quality cleaning products designed to deliver powerful cleaning while leaving surfaces fresh and shining.

What types of products do you sell?

We offer a wide range of cleaning products, including:

• Floor cleaners

• Bathroom & toilet cleaners

• Kitchen cleaners

• Surface & multipurpose cleaners

• Commercial & bulk cleaning solutions

Are your products safe to use?

Yes. All Hide & Shine products are safe when used as per the instructions mentioned on the product label. Please avoid direct contact with eyes and keep out of reach of children.

How can I place an order?

You can place an order through:

• Our website

• WhatsApp

• Direct contact with our sales team

What payment methods do you accept?

We accept multiple payment options, including:

• UPI

• Debit/Credit Cards

• Net Banking

• Cash on Delivery (if available)

Payment options may vary based on location.

How long does delivery take?

Delivery usually takes 2–7 business days, depending on your location and order size.
Delivery timelines may vary during peak seasons.

Do you charge for shipping?

Shipping charges depend on:

• Order value

• Delivery location

• Product type

Can I track my order?

Yes. Once your order is shipped, you will receive tracking details via SMS, WhatsApp, or email.

What is your return or replacement policy?

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos or videos.
Eligible products will be replaced or refunded as per our policy.

Can I cancel or modify my order?

Orders can be cancelled or modified before dispatch.
Once shipped, cancellation may not be possible.

Do you sell products in bulk or wholesale?

Yes. We offer bulk, wholesale, and commercial pricing for businesses, institutions, and distributors.

Can your products be used for commercial cleaning?

Absolutely. Our products are suitable for homes, offices, hotels, hospitals, schools, and industrial use.

How can I become a distributor or reseller?

We welcome distributor and reseller partnerships.
Please contact us with your business details through WhatsApp or email.