Return & Refund Policy

Hide and Shine

Website: https://www.hideandshine.in

At Hide and Shine, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which products can be returned or refunded.

1. Eligibility for Returns

• Returns are accepted within 7 days of product delivery.

• The product must be:

  • Unused, unworn, and unwashed

  • In original condition with all tags and packaging intact

• Proof of purchase (order ID or invoice) is required.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Products marked as Final Sale or Non-Returnable

• Products damaged due to misuse, wear and tear, or improper handling

• Free gifts or promotional items

3. Return Process

To initiate a return:

1. Email us at hideandshineofficial@gmail.com within 7 days of delivery.

2. Mention your order ID, reason for return, and attach product images if requested.

3. Once approved, we will provide return instructions.

Unauthorized returns may not be accepted.

4. Return Shipping

• Customers are responsible for return shipping charges unless the return is due to:

  • Wrong product sent

  • Manufacturing defect

  • Damaged product received

• We recommend using a trackable courier service for returns.

5. Refund Policy

• Once the returned product is received and inspected, refunds will be processed within 7–10 business days.

• Refunds will be credited to the original payment method used at checkout.

• Shipping and handling charges are non-refundable, unless the return is due to our error.

6. Exchange Policy

• Exchanges are subject to product availability.

• If the requested exchange item is unavailable, a refund will be processed instead.

7. Damaged or Defective Products

• If you receive a damaged or defective product, notify us within 48 hours of delivery.

• Clear images or videos of the damaged product and packaging may be required.

• After verification, we will offer a replacement or refund.

8. Cancellation Policy

• Orders can be cancelled before dispatch by contacting us immediately.

• Once dispatched, orders cannot be cancelled.

9. Policy Updates

Hide and Shine reserves the right to modify this policy at any time. Updates will be posted on this page with a revised date.

10. Contact Information

For return or refund-related queries, contact us:

Hide and Shine
📧 Email: hideandshineofficial@gmail.com
📞 Phone: 8591858989

📍 Address:
Ground Floor, Shop No. B6
Arman Industrial Estate
Golani Naka, Golani
Vasai East, Vasai-Virar
Palghar, Maharashtra – 401208
India