Shipping & Delivery Policy

Hide and Shine

Website: https://www.hideandshine.in

At Hide and Shine, we aim to deliver your orders safely and on time. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered.

1. Order Processing

• Orders are processed within 1–3 business days after successful payment confirmation.

• Orders placed on Sundays or public holidays will be processed on the next working day.

• Once your order is shipped, you will receive a confirmation message via SMS or email with tracking details.

2. Shipping Locations

• We currently ship across India.

• At this time, we do not offer international shipping.

3. Delivery Timeframe

• Standard delivery time is 3–7 business days, depending on your location and courier partner.

• Delivery timelines may vary due to factors such as:

  • Remote locations

  • Weather conditions

  • Courier delays

  • Government restrictions or unforeseen circumstances

Hide and Shine is not responsible for delays beyond our control.

4. Shipping Charges

• Shipping charges (if applicable) will be clearly displayed at checkout before payment.

• Any special offers for free shipping will be mentioned on the website or product pages.

5. Courier Partners

• We work with reliable third-party courier and logistics partners to ensure safe delivery.

• Once dispatched, the shipment is handled by the courier partner, and delivery is subject to their service policies.

6. Address Accuracy

• Customers are responsible for providing accurate and complete shipping details.

• Hide and Shine will not be liable for delivery failures due to incorrect or incomplete addresses.

• Re-shipping costs due to address errors may be charged to the customer.

7. Damaged or Missing Packages

• If your order arrives damaged or tampered with, please contact us within 48 hours of delivery.

• Supporting images or videos of the package may be required for verification.

• We will investigate the issue and provide a suitable resolution as per our policy.

8. Undelivered or Returned Shipments

• If an order is returned due to unsuccessful delivery attempts or refusal by the customer, re-delivery charges may apply.

• Refunds, if applicable, will be processed after deducting shipping and handling charges.

9. Contact Information

For shipping-related questions or assistance, please contact us:

Hide and Shine
📧 Email: hideandshineofficial@gmail.com
📞 Phone: 8591858989

📍 Address:
Ground Floor, Shop No. B6
Arman Industrial Estate
Golani Naka, Golani
Vasai East, Vasai-Virar
Palghar, Maharashtra – 401208
India